Refund policy

Return & Refund Policy

At Dila Adorn, we take great care in ensuring that our products are of the highest quality. Since our jewelry items are delicate, we only accept returns or exchanges if the product is damaged or defective upon delivery.

Return Eligibility

  • We have a 5-day return policy, meaning you must initiate a return request within 5 days from the date of delivery (Return Period).

  • Returns or exchanges are only applicable if the product is received in a damaged or defective condition.

  • To qualify for a return, you must provide an unboxing video that clearly shows:

    • The package in sealed condition, with the label intact (not cut or removed).

    • The full unboxing process from start to finish without any pauses, cuts, or edits.

  • Without a proper unboxing video, we cannot process a return or exchange.

  • The item must be in its original condition, unworn, unused, with tags, and in its original packaging.

  • You’ll also need to provide a receipt or proof of purchase.

Return Process

To start a return, email us at reachus.dila@gmail.com with:

  • Your order details.

  • The unboxing video as per the above guidelines.

  • A brief description of the damage or defect.

We will review the video and approve or decline the return request. If the video does not meet the conditions, the return will not be accepted.

Once approved, we’ll provide a return shipping label and instructions on how to send your package back. Items sent without prior approval will not be accepted.

Damages & Issues

Please inspect your order upon delivery and contact us immediately if:

  • The item is damaged, defective, or incorrect.

  • The package was tampered with before arrival.

To process such claims, you must provide an unboxing video as proof.

Exceptions / Non-Returnable Items

  • Returns or exchanges for reasons other than damage or defects are not accepted.

  • Custom or personalized products are non-returnable.

  • Sale items and gift cards are non-refundable.

Exchanges

We only offer exchanges for defective or damaged products. Once your return is approved, we will send a replacement for the same item.

Refunds

If a return is approved, the refund will be processed to your original payment method within 10 business days.
If more than 15 business days have passed since your refund was approved, please contact us at reachus.dila@gmail.com.

For any return-related questions, feel free to contact us at reachus.dila@gmail.com.